Policies

WELCOME TO OUR POLICY PAGE.

PLEASE CLICK  THE MENU BUTTON TO BE GUIDED TO THE CORRESPONDING POLICY HEADER.  We urge you to use our live chat or send us a message on the Contact page if you have a question.

Terms & Conditions
Terms & Conditions
Copyright
The entire content included on the Site, including but not limited to text, or graphics is copyrighted as a collective work under the Canadian and other copyright laws, and is the property of Princess P BodiLicious. The collective work includes works and product designs that are licensed to Princess P BodiLicious. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Princess P BodiLicious or purchasing Princess P BodiLicious products. You may display, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order or purchase Princess P BodiLicious Services and Products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by the Princess P BodiLicious. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

 

Trademarks
All logos, brand and service marks and brand names used on the Site are owned by Princess P BodiLicious.

 

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. Princess P BodiLicious does not represent or warrant that the functions contained in the Site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components.  Princess P BodiLicious do not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

 

Limitation of Liability
Princess P BodiLicious shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Princess P BodiLicious has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 

Typographical Errors
In the event that a Princess P BodiLicious product is mistakenly listed at an incorrect price, Princess P BodiLicious reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Princess P BodiLicious reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Princess P BodiLicious  will issue a credit to your credit card account in the amount of the incorrect price.  Princess P BodiLicious may deliver notice to you by means of  Email, a general notice on the site, or by other reliable method to the address you have provided to Princess P BodiLicious.

 

Use of Site
Harassment in any manner or form on the site, including via E-mail, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including Princess P BodiLicious or other employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the Site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Princess P BodiLicious reserves the right to block or remove communications or materials that it determines to be: (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or other intellectual property right of another, or (d) offensive or otherwise unacceptable to Princess P BodiLicious in its sole discretion.

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.princesspbodilicious.com (now called the “Site”).

 

PART 1: PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies : “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

 

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

 

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.  Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, debit card numbers), email address, and phone number.  We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

PART 2: HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, with your permission, we may send you emails about our store, new products and other updates

 

PART 3: SHARING YOUR PERSONAL INFORMATION

Our Store is hosted on Wix Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Wix’s data storage, databases and the general Wix application. They store your data on a secure server behind a firewall.

 

Payment: If you choose a direct payment gateway to complete your purchase, then Wix stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCIDSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Wix’s Terms of Service or Privacy Statement (https://www.wix.com).

Third Parties: In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Please be aware that certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

 

Providers may be located in or have facilities that are located a different jurisdiction than in Canada. It is at your risk to proceed with a transaction that involves the services of a third-party service provider, and as such your information may be subjected to the laws of the jurisdiction(s) in which that service provider or its facilities are located. For instance, if you live in Canada and are purchasing online from the United States, your transaction is processed by a payment gateway located in the United States, thus the personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website and are redirected to a third-party website or application, you are no longer governed by our Privacy Policy or website’s Terms of Service.

 

PART 4: BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

 

PART 5: HOW DO I WITHDRAW CONSENT?

You can opt out of targeted advertising by contacting us via Email at bodiliciousproducts@gmail.com. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at the Email mentioned above. Include in the Subject box state that you want to be opt out from whichever services being used. Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

 

PART 6: DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

PART 7: YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

PART 8: DATA RETENTION

When you place an order through our Site, we will maintain your Order Information for our personal records unless and until you ask us to delete this information.

 

PART 9: AGE OF CONSENT

By using this Site, you represent that you are at least the age of majority in your  Parish, State or Province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

PART 10: CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

QUESTIONS & CONTACT INFORMATION: For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our Privacy Compliance Officer by Email to: bodiliciousproducts@gmail.com. Subject Line: Privacy Compliance Officer.

 
Privacy Policy
Store Policy

Customer Service Office Hours

Monday-Friday:   10:00 AM– 5:00 PM EST
Languages:            English 

Out of stock/Backorder Items

In case of Out-of-Stock situation, the order will be kept for backorder (for up to 30 calendar days) and the customer will be notified via Email. The customer may choose to cancel and get a refund for part or whole of the order that is not shipped. If an item is discontinued by the manufacturer or is Out-of-Stock for more than 30 calendar days, the rest of order (if any) will be shipped and customer will be refunded for the unshipped item through method of payment. Customer will be notified about refund via Email.

 

Sale Items

Clearance items are final sale. Promotional discounts do not apply to sales items but only full priced items.

Promotional Discount & Coupon Code

A Coupon Code is limited to one transaction at checkout and only for an assigned time. From time to time, Princess P BodiLicious will offer a Promotional Discount with fixed amount, for example a $10 for everything sale, and as such a Coupon Code cannot be used at Checkout. A Promotional Discount & Coupon Code cannot be applied to Sea Salt Lamps and Sage products or Sage-Palo Santo bundle. 

 

Order Cancelling/Modification
An order cannot be cancelled/ changed or modified provided the order has already been PROCESSED and Email is sent to the customer. Orders cannot be cancelled via Email. Product(s) cannot be substituted once an order is received. If customer no longer needs the product, the customer can refuse the package on its delivery by the courier. Customer will be refunded for ordered items and less shipping and handling costs for a returned package that was not accepted.

 

Online Payment Security

All credit card details given over the internet to Princess P BodiLicious.com site is encrypted using secure socket layer known as SSL. Secure Sockets Layer (SSL), is cryptographic protocol which is designed to provide communication security over the Internet. Princes P BodiLicious.com is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud.

Customers’ credit and debit card details are not saved on Princess P BodiLicious data Servers and therefore cannot be accessed. No one at Princess P BodiLicious.com is able to obtain customers credit or debit card details nor other information. No personal or financial details are left unencrypted on a remote server.  Princess P BodiLicious will never ask you to provide your credit card information in an Email message.  Never respond to such an Email but report this immediately to us.

 
 

Processing

At Princess P BodiLicious our goal is to offer you the best shipping options, no matter where you live. Everyday we ship through Canada Post to customers around the world, as they offer the most competitive and economical pricing.

After processing and once an order has been shipped, tracking information is automatically Email to the address on our file. It is the customer's responsibility to update their information, track their package(s) and check for Email notification from the courier and pay any Duties occurring from the shipment.

 

A package may take between 4-21 business days to arrive at an international destination, and 2-4 business days for a Canadian destination. Delivery guarantees by Canada Post cannot be honoured for circumstances beyond their (and our) control.

Incorrect, Incomplete Shipping Address and/or Name

Once we received your order for processing, you are agreeing that the shipping/mailing address and name we have on file is correct. If your address and/or name is incorrect or incomplete, contact us within 24 hours after your order to make any necessary change. 

 

Once an order is processed and shipped, unfortunately we will not be responsible for products shipped to an incorrect/incomplete address and/or wrong name.  

 

If a package is returned to us, and you no longer want said package, then a 5% restocking fee is required.  Whereas a package is returned to us and if you want said package to be re-directed to you, then you are responsible for the shipping and handling costs. We will send you an Invoice, and once payment is received, we will redirect the package.  

Shipping Policy
 
Return Policy

At Princess P BodiLicious.com, Customer Service is our priority and we want to do everything in our power to make you feel BodiLicious. If you are not happy with a purchase, please contact us ASAP at bodiliciousproducts@gmail.com or through the Contact Page to let us know how we can best help you.  Due to the nature of our products and because we create your product(s) at the time of your order, we do not accept returns on opened packages or products or offer refunds, exchanges or Store Credits.

 
DISCLAIMER

The Products and Services, and the claims made about specific Products and/or Services on or through this Site have not been evaluated by the FDA (Food and Drug Administration) and are not intended to diagnose, treat, cure or prevent disease. The information provided on this Site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. 

You should not use the information on this Site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.

 

PERFORMANCE

Since our products are handmade, as a result, the consistency, smell or colour may vary from one batch to another. This is perfectly normal and does not affect the performance of our products in any way.

 

CHANGES

When requesting custom order or specific changes to products, such as omitting ingredients, adding ingredients, etc., please Contact us here to make sure these changes can be made.

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Copyright @ 2019 Princess P BodiLicious. All Rights Reserved.